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Appointments
- Appointments must be scheduled in advance by calling our clinic, at 312-654-0900. To minimize disturbance to our learning environment, we cannot accommodate walk-ins.
- We must have a valid credit card on file to book an appointment. The credit card number will be kept confidential and will only be used in conjunction with our cancellation policy.
- All treatment sessions must start and end on time. Please arrive five to ten minutes before your scheduled appointment time to complete the necessary paperwork and prepare for the session. If you are going to be late, please call so that we hold your time slot. We cannot extend sessions beyond the scheduled end time for late arrivals.
- Student clinic treatments are fifty-five minutes long. Professional clinic appointments are sixty minutes or ninety minutes long, as requested and scheduled in advance. No partial or extended treatments are available.
- Out of fairness to our students, we cannot honor requests for male or female, specific therapists, or specific types of bodywork in our student clinic. Students will, at a minimum, be able to provide a relaxation massage; depending on their level of training at the time of the appointment, they may also have the skills to perform condition-specific work but we cannot guarantee that as appointments are randomly assigned to students at the beginning of their shift. If you have requests for a specific therapist, gender, conditions to be addressed, or specific bodywork modality, we recommend our professional clinic.
Right to refuse service
- We reserve the right to refuse appointments or terminate treatment sessions for the following reasons: conditions or pathology are present for which massage is contraindicated, poor hygiene, improper or lewd conduct, sexualizing the session, or for any other reasons that compromise the integrity and safety of the school, the clinic, our clients, and our students.
- Our students are not allowed to work with any client who is either pregnant or has consumed any alcohol or is under the influence of drugs.
Cancellation Policy
- If you must cancel your appointment, we kindly ask that you give us a 6-hour advance cancellation notice. If the 6-hour notice is not observed or if you miss your appointment, you will be responsible for the price of your scheduled session.
Payment
- All sessions must be paid for at the time of check-in. Valid forms of payment are: cash, personal checks, credit cards, and New School for Massage gift certificates. Please present payment at the time of check-in.
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